Client Reviews




    Head Office

    EDEN Luxury Travel, The Steamill, Steamill Street, Chester, Cheshire CH3 5AN

    Telephone
    01244 567000 / 0207 1580997

    Opening Times
    Monday to Thursday 9.00am to 5.30pm
    Friday 9.00am to 5.00pm
    Saturday 9.30am -to 3.00pm

    Our Travel Boutique

    27 King Street, Knutsford, Cheshire WA16 6DW

    Telephone
    01565 656000

    Opening Times
    Our travel boutique embraces a flexible work environment.
    Visit us in-person Monday to Thursday, 9:30am - 5:00pm.
    Our dedicated team also works remotely on Fridays,
    ensuring seamless support throughout the week.

    Email

    [email protected]

    CLIENT REVIEWS

     

    Our clients' experiences speak volumes. Here, you'll find genuine accounts from travellers who've embarked on journeys with EDEN. Their words offer honest insights into the holidays we've crafted, from serene getaways to thrilling adventures.

    We hope these stories give you a authentic glimpse into the diverse experiences our clients have enjoyed. Read on to discover their unique travel tales and memories.

    A CHORUS OF CONTENTMENT

    Experience crafted by Tara Lloyd

    01244 567000
    [email protected]

    The resort was amazing – huge rooms, incredible service, perfect beach, excellent guided activities and wonderful facilities.

    Only minor drawbacks were the limited restaurant options (just three, with two being Malay and Indian which are quite specific), and some hiccups with reservations – we met another family who had similar booking issues to us.

    Would definitely go back though! You were amazing as always. We had a beautiful time.

    Pam & Kevin, Singapore & Malaysia Dec 24

    Experience crafted by Nicky Edwards

    01244 567000
    [email protected]

    The quality of absolutely everything in this resort is outstanding – and the friendliness and efficiency of the staff top class. The location is also spectacular and it feels like you have the islands to yourself so much of the time.

    Mr Hughes – Niyama, Maldives Jan 25

    Experience crafted by Nicky Edwards

    01244 567000
    [email protected]

    This was our fourth trip to Barbados as a couple, and while the previous three were incredible, this one surpassed them all. The Coral Reef Club on the West Coast has become our sanctuary – we’ve cherished the same Mahogany suite each visit. The hotel exudes understated sophistication and elegance, with exceptional service. October is perfect, catching the island before the winter rush. Highlights included the breathtaking Animal Flower Cave, Hunte’s Gardens, and our private sunset catamaran cruise – pure magic. Dining ranges from the sophisticated Cliff to the authentic charm of The Sea Cat, with endless culinary discoveries along the coast.

    Organising through Eden’s Nicky Edwards makes everything effortless.

    Mr Hughes – Barbados Oct 24

    Experience crafted by Tara Lloyd

    01244 567000
    [email protected]

    As loyal clients of Eden Luxury Travel for over 15 years, we continue to be impressed by Tara’s exceptional dedication to crafting our perfect holidays. We recently returned from The One & Only The Palm in Dubai – a truly exceptional experience. The hotel’s exclusivity and impeccable service created the perfect atmosphere. Eden’s pre-travel arrangements were seamlessly executed with their trademark attention to detail. Looking ahead, Tara is planning our adventures to new destinations, including St Lucia. Their consistent client-first approach and commitment to delivering personalised service sets them apart. We couldn’t recommend them more highly.

    John from West Yorkshire

    Experience crafted by Victoria Purves

    01244 567000
    [email protected]

    Victoria recently organised a family trip to Japan and the Middle East. As always the itinerary was amazing, the hotel choices excellent and nothing was too much trouble including dinner reservations and activities. Support during the trip was excellent, including monitoring impending typhoons, the support doesn’t stop until you are safely home. After over a decade of arranging my holidays I wouldn’t go anywhere else.

    Richard from London – Aug, 2024

    Experience crafted by Victoria Purves

    01244 567000
    [email protected]

    Victoria recently organised an adventure across Spain for our family.  The hotel recommendations were excellent and our rooms were incredible. Some of our plans ended up changing throughout our stay and Victoria was always on hand to rearrange travel and transfers for us. It’s always lovely to be welcomed at hotels like long lost friends when you are booked in through Eden, the reception is always warm and friendly! 

    Hannah from Yorkshire – Spain, Jul 2024

    Experience crafted by Sally Stileman

    01244 567000
    [email protected]

    We have come back to Earth with a bump after a really wonderful trip to Thailand. Thank you again for all your great advice – you left nothing to chance. The Sala Chaweng Beach was the perfect hotel for us on Koh Samui – we could cheerfully have stayed longer. Chiva Som was terrific and this year I could really make the most of everything on offer there. All the flights and transfers worked really well so we were very relaxed travellers. And very very many thanks for the beautiful floral arrangement that arrived safely this morning. It was so kind of you and very much appreciated. I love flowers and they have very much cheered up a cold grey damp day here today.

    Susan from Surrey – Thailand, Feb 2024

    Experience crafted by Victoria Purves

    01244 567000
    [email protected]

    I have worked with Victoria for almost 20 years and for me what stands out is the truly personal level of service. She has invested time to understand my preferences but also really knows the hotels she suggests – from which rooms to book, to how that might change depending on the season through to which restaurants and when.  It really is the equivalent to having access to a little black book of travel. 

    Perhaps the stand out aspect of dealing with Victoria is the amount of time she invests in getting to know key members of staff in hotels she suggests – so when you arrive you really feel that people go that extra mile for you. That truly is the power of the personal service Victoria brings.

    Simon from Middlesex

    Experience crafted by Lizzie Seabridge

    01565656000
    [email protected]

    Recently returned from a splendid Antigua holiday, expertly arranged by Lizzie. Her local knowledge proved invaluable, recommending hidden gems and fine dining spots. Our accommodation exceeded expectations, with unexpected upgrades enhancing our stay. The seamless organisation allowed us to fully relax and enjoy the island’s beauty. Lizzie and EDEN’s attention to detail made for an unforgettable experience. We’re eager to plan our next adventure with their assistance.

    Tony from Glasgow – Antigua, Aug 2024

    Experience crafted by Louise Furniss

    01244 567000
    [email protected]

    Louise has been providing outstanding service for the past 23 years, always booking exciting and memorable trips with unmatched expertise. She is incredibly knowledgeable and always on hand to assist with any request, making every travel experience seamless and enjoyable. Over the years, Louise has shown remarkable patience, especially when I’ve had to change or cancel my plans at the last minute. Her dedication, understanding, and professionalism make her invaluable in our travel planning.

    Mr Peter Lowy – Lowy Group, London

    Experience crafted by Louise Furniss

    01244 567000
    [email protected]

    Louise has been planning our holidays for over 15 years now. Her expertise and attention to detail never fails. Having 4 small children we wanted a travel company who we could trust and who we knew would be there to support us whatever the issue throughout the holiday too. Nothing too small is ever too much for Louise to help us with. We have made such incredible memories and had the most amazing holidays with Eden. Thank you! 

    Huber Family from Yorkshire

    Experience crafted by Jo Gallimore

    01565 656000
    [email protected]

    We had a simply wonderful holiday- thank you for making it happen!

    And SO impressed with Eden and your service; so happy we found you and will definitely be in touch with you again! We were blown away from our first contact with you when you called us back on a Saturday afternoon and took the time to spend an hour listening to what we wanted – and delivered above and beyond!

    Mark from London – Antigua, Apr 2024

    Experience crafted by Jo Gallimore

    01565 656000
    [email protected]

    We had the absolute pleasure of having an action packed trip planned by Eden through New Zealand and Australia. Every little detail had been thoroughly thought through from the choices of accommodation to all the various activities. I do not doubt that without Eden’s help we wouldn’t have thought of half of the experiences that we now have had. I would highly recommend Eden for planning your holiday and you can relax knowing not only that you are in safe hands but also that you will leave with memories for a lifetime

    Magnus from London – New Zealand, May 2024

    Experience crafted by Nicky Edwards

    01244567000
    [email protected]

    The holiday could not have been more special – it was without doubt our favourite vacation to date.The flights worked perfectly, travelling Club Class made the journey there and back a much more enjoyable experience. All 3 hotels we stayed in were special, each a different style, all I would highly recommend and gladly re-visit. From white water rafting on the Deschutes River in Portland, Whale Watching at Monterey, Universal Studios, an LA Dodgers game and Disney we were ready to flop when we got to the Montage, and wow what a place to unwind before heading home.

    Tom from Hertfordshire – USA, Aug 2024

    Experience crafted by Nicky Edwards

    01244 567000
    [email protected]

    We have  just returned from Mazzeria Torre  Maizza, where we spent 5 days with my family and grandchildren. Thou the hotel isn’t specifically set up for children , we found everyone very welcoming and accommodating, they do have high chairs available, travel cots etc, and even provided little robes for the children and slippers together with bath products. The accommodation was beautiful, and the hotel grounds immaculate. The staff really are excellent, happy to help with anything. As always the booking with Eden was super smooth.

    Sharon from Wales – Italy, Jul 2024

    Experience crafted by Tara Lloyd

    01244 567000
    [email protected]

    Our Mauritius holiday, arranged by EDEN Luxury Travel, was simply marvellous. Tara’s expertise shone through in every detail, from the stunning beachfront resort to the tailor-made excursions. Her insider knowledge ensured we experienced the island’s hidden gems. The seamless organisation allowed us to fully immerse ourselves in Mauritius’s turquoise waters and lush landscapes. Thanks to Tara and EDEN, our getaway was nothing short of paradise.

    Fiona from Hertfordshire – Aug, 2024

    Experience crafted by Nicky Edwards

    01244567000
    [email protected]

    My family has been using Eden for the last 10 years and have been very fortunate to have the same dedicated travel consultant, Nicky.  From enquiring about a holiday right through to the end of the holiday, the service from Nicky has always been first class. She knows what we want from a holiday and therefore always tailors the holiday to our own personal needs.  No matter how many times we change our minds, Nicky deals with your requests quickly and professionally. The service that Eden provides is excellent, I have used other agents on a couple of occasions and they have been nowhere near as good as Eden which is why we will continue to use Eden for the foreseeable future.

    Dayalanthi from Surrey

    Experience crafted by Jo Gallimore

    01565656000
    [email protected]

    We had a love timed the weather was great so all good. The Il Bottaccio Hotel was very nice only 8 rooms and excellent food. The staff were brilliant and helped us organise our day trip to Cinque Terre which was fantastic. The Grand Hotel Principe was excellent. A fantastic roof top pool and bar/restaurant. It was about 6 miles from Forte Di Marmi so a taxi ride (expensive) but well worth visiting. I have never seen so many beach clubs in one area ! Must have been well over 300!

    Ashley from West Sussex – Italy, May 2024

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