A warm welcome to Eden…

…our retail store is here to make sure you have the best holiday experience ever. Put simply, we'll help you choose the right hotel for you and your loved ones. We'll make sure you get true value for money: not just from the price you pay, but also from all the lovely extras we can arrange. And, fused with the super-friendly service from one of our genuinely-knowledgeable Travel Directors, we can give you a really memorable holiday, and a great experience whenever you get in touch. 

Consider Eden as your travel lifestyle concierge, where anything from two weeks in the sun to a spur-of-the-moment break in one of Europe's finest cities is just a conversation or email away.​



  • The Lounge

    Sit back, relax and enjoy a complimentary drink from the Café Eden menu, while you chat with one of our experts on all the little things that make your holidays absolutely perfect.​

  • Occasions

    We want you to enjoy your entire experience from the moment you start thinking about your next holiday, and our regular in-store events provide the perfect opportunity for you to go behind the scenes, mingle with our team and get a taster for everything 'Eden'. Meet the people behind our global portfolio of properties over coffee, brunch or cocktails (from mixologists and executive chefs to awardwinning butlers and safari guides, our wish-list of guest speakers is almost endless!), and find out what makes their hotels – and their locales – an absolute must-visit.

  • By Appointment

    When you'd like a little more time to discuss all the finer points of your travels, feel free to call us to arrange an appointment – available to everyone, no matter how straightforward the holiday, but especially helpful if you're planning a special occasion, or are travelling in a larger group.

Competitive Pricing

Because Eden is a luxury tour operator, we enjoy preferred partner status and great relationships with the hotels and airlines we work with. So, when you book with Eden, not only do you cut out the travel agent commission, but you also benefit from our exclusive, private rates. This means we can offer you the very best price along with fantastic savings, so you have more to spend while you're away.​


A selection of our stores will have a dedicated 'E-Den', equipped with TVs and games consoles, so the kids can play, relax, read, draw or even get on with their homework, all while you take care of your next family adventure.

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Meet the Team

>>> Click here to find out more about our team of Travel Directors


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Visit us at

44 Lower Bridge Street

Chester CH1 1RS


01244 206 000

or Email



Request a call back

Or get in touch 01244 567000